Managed automation and support

Keep automation healthy after go-live.

Production integrations change when APIs, credentials, data formats, traffic, business rules, and customer expectations change. Managed automation gives that work an explicit operating owner.

CXFabric can monitor, investigate, recover, maintain, and improve the implementation, or work beside a customer team with a clearly divided support model.

Discuss support See service coverage
Execution monitoring Failure recovery Connector change management Continuous improvement
Operations specialists reviewing workflow health and support activity
Production operationsAutomation health
Healthy
99.98%successful executionslast 24 hours
  1. Execution monitoringErrors, timing, retries, and volume
    Live
  2. Connector watchAPI versions and credential health
    Current
  3. Recovery readinessRunbooks and escalation paths
    Ready
No active incidentsOwnership assigned
People remain accountableAutomation remains observable

Service coverage

Operate the implementation.Improve it as the business changes.

Managed automation covers the production responsibilities that otherwise fall between a project team, application owners, infrastructure operations, and the people who depend on the workflow.

ObserveExecution health, errors, timing, retries, volume, and downstream responses
RecoverInvestigate incidents, replay work safely, and coordinate operational recovery
MaintainCredentials, connector versions, API changes, mappings, and workflow configuration
ImproveReview patterns, remove friction, tune workflows, and deliver agreed enhancements

Operational rhythm

Know what happened.Know who acts next.

Monitoring is useful only when it connects a signal to context, an owner, a recovery action, and a reviewable outcome. The managed service follows that path from detection through improvement.

Production operationsAll services
Execution signalCRM update rejected by destination API
Investigating
  1. 09:42Failure detected and correlatedautomatic
  2. 09:44Payload and API response reviewedoperator
  3. 09:51Mapping corrected in test versionchange
  4. 10:03Failed execution replayed successfullyrecovered
Customer record synchronizedChange record attached

Choose the operating model

Keep control.Place the work where it fits.

The customer can own day-to-day operations, share responsibilities with CXFabric, or retain a managed service for the agreed scope.

Customer led

Your team operates

CXFabric delivers the implementation, runbooks, training, and an escalation path for product support.

Daily monitoring
Customer
Workflow changes
Customer
Platform support
CXFabric
Shared operations

Responsibilities are divided

Customer operations own business decisions while CXFabric handles agreed technical monitoring, recovery, and change.

Daily monitoring
Shared
Workflow changes
Agreed scope
Business authority
Customer
Managed service

CXFabric operates the scope

CXFabric owns the agreed production service with named coverage, response expectations, reporting, and governance.

Daily monitoring
CXFabric
Recovery and change
CXFabric
Business authority
Customer

Managed automation

Bring the implementation.We will define the operating model.

Start with the workflows, production boundary, current support gaps, and ownership expectations. We will map practical coverage and responsibilities.

Discuss managed supportReview deployment options