Connector
Plaud
Use meeting transcripts, summaries, speakers, timestamps, duration, and action items in operational workflows.
Connector library
Connect the systems that move customer experience.
CXFabric connectors give workflows governed access to AI, CRM, contact center, CPaaS, booking, accounting, data, cloud services, and custom business systems. Browse the expanded catalog below, including CXFabric and iAnswer connectors plus public API-facing platforms.
Every connector listed here has a current package available through the CXFabric connector library.
AI & Language
Intent, translation, speech, summarization, and AI-assisted workflow decisions.
Connector
OpenAI / ChatGPT
Prompt and response workflows for answers, summaries, classification, and guided customer actions.
Connector
Amazon Bedrock
Invoke foundation models and configured Bedrock agents with governed context and actions.
Connector
Amazon Comprehend
Analyze text for entities, sentiment, language, and natural language processing steps.
Connector
Amazon Lex
Connect conversational AI and bot experiences to workflow actions and backend systems.
Connector
AssemblyAI
Process audio into text and use recognized words, topics, entities, and sentiment in flows.
Connector
Amazon Transcribe
Transform speech from recordings or conversations into text for downstream automation.
Connector
DeepL
Translate messages, transcripts, and customer content as part of multilingual service workflows.
Connector
Wit.AI
Use conversational AI intent recognition inside CXFabric-driven processes.
Scheduling, Booking & Practice Systems
Availability, appointments, classes, patient workflows, services, and meeting routing.
Connector
Square
Coordinate appointments, customer records, payments, and service follow-up inside one flow.
Connector
Mindbody
Look up services and availability, manage client context, and book wellness appointments.
Connector
Vagaro
Connect salon and service scheduling, customer details, and follow-up actions.
Connector
Cal.com
Check availability, route bookings, and create or reschedule meetings from a workflow.
Connector
Calendly
Offer available times and schedule meetings around team, queue, and routing rules.
Connector
Acuity Scheduling
Book appointments, carry intake details forward, and update scheduled services.
Connector
Boulevard
Support beauty and wellness bookings with client, service, and location context.
Connector
Zenoti
Coordinate multi-location spa, salon, and wellness appointments across enterprise workflows.
Connector
Open Dental
Connect patient records, appointments, and practice workflows where API access allows.
Connector
CareStack
Coordinate patient communication, appointments, and practice activity across locations.
Connector
Denticon / Planet DDS
Support cloud dental records, scheduling, and multi-location practice workflows.
Connector
Dentrix
Connect patient details, scheduling signals, and front-office task automation.
Connector
Dentrix Ascend
Manage cloud-based patient and appointment workflows for distributed practices.
CRM & Accounting
Leads, contacts, customer records, invoices, payments, and financial handoffs.
Connector
Lofty CRM
Connect leads, contacts, tasks, appointments, communications, listings, and transactions for real estate workflows.
Connector
HubSpot
Sync contacts, activities, service context, and customer follow-up tasks with CX workflows.
Connector
Zoho CRM
Sync leads, customer records, tasks, ownership, and follow-up activity.
Connector
Salesforce
Connect customer records, cases, opportunities, and follow-up steps to automation flows.
Connector
Pipedrive
Capture leads, update deals, and keep sales actions moving after every conversation.
Connector
Freshworks / Freshsales
Create contacts, record conversation details, and route sales follow-up.
Connector
Keap
Sync contacts, opportunities, appointments, and customer follow-up sequences.
Connector
Mailchimp
Update audience contacts, preferences, tags, and engagement data from CX events.
Connector
ActiveCampaign
Update contacts and trigger campaign or customer experience automation paths.
Connector
Constant Contact
Maintain contact lists and keep outreach aligned with customer conversations.
Connector
ZoomInfo
Query company and contact data to enrich sales, support, or service workflows.
Connector
Square
Connect customer payments, transactions, account activity, and operational actions.
Connector
Stripe
Support secure payment workflows, customer records, invoices, and transaction status.
Connector
QuickBooks Online
Create customers, invoices, payment records, and accounting follow-up tasks.
Connector
Xero
Connect contacts, invoices, payment state, and accounting records.
Connector
PayPal
Support payment requests, customer context, and transaction updates.
Restaurant & Hospitality
Reservations, guests, orders, point of sale, and restaurant operations.
Connector
Toast
Connect guest requests with orders, restaurant operations, and customer records.
Connector
OpenTable
Find reservation availability, create reservations, and update guest details.
Connector
Clover
Connect restaurant payments, orders, guest activity, and customer information.
Connector
Lightspeed
Support hospitality POS, customer, inventory, and order workflows.
Connector
TouchBistro
Connect reservations, guest details, dining activity, and restaurant operations.
Connector
Square for Restaurants
Coordinate restaurant bookings, orders, guest context, and payments.
Voice, SMS & Messaging
Calling, texting, routing, team handoffs, and communication events.
Connector
Amazon Connect
Retrieve contacts, contact attributes, queues and live agent state, and request a custom unavailable status.
Connector
NICE CXone
Look up agents, live states and completed contacts, and request an agent be set to Unavailable.
Connector
Twilio
Power voice, SMS, MMS, and messaging automations across customer communication journeys.
Connector
RingCentral
Support business calling, messaging, routing, and team handoffs.
Connector
Zoom Phone
Connect cloud phone calls, users, routing events, and conversation activity.
Connector
Microsoft Teams Phone
Coordinate Teams calling, transfers, users, and communication workflows.
Connector
Dialpad
Connect AI-powered calls, messages, routing, and team communications.
Data & Runtime
Fast runtime state, lookup data, orchestration memory, and workflow coordination.
Connector
Redis
Store, retrieve, and update JSON objects and runtime state inside integration flows.
CX & Support APIs
Help desk, service desk, customer support, knowledge, and field service platforms.
Collaboration & Productivity APIs
Documents, calendars, work management, storage, email, and team collaboration tools.
Marketing, Analytics & Revenue APIs
Campaigns, ads, product analytics, customer data, feedback, and engagement systems.
Commerce, Finance & Operations APIs
Commerce platforms, fulfillment, spend management, invoices, and operational systems.
Enterprise, ERP & HR APIs
Identity, HR, payroll, ERP, PLM, e-signature, finance, and enterprise operations.
Healthcare & Content Management
Focused Epic FHIR and OpenText Content Server actions, available as source packages for validation in your environment.
Developer preview
Epic FHIR
Read patient, appointment, and clinical context; retrieve authorized clinical-note content. No clinical writeback.
Developer preview
OpenText ECM
Read and create Business Workspaces; transfer bounded documents and versions through Content Server.
Data, Storage & Cloud APIs
Databases, warehouses, cloud storage, events, observability, data apps, and analytics platforms.
APIs, Messaging & Protocols
Generic protocols and messaging APIs for customer-owned, private, and legacy systems.
Packages vary in scope. Review the included actions, version notes, and access requirements before use.
Get started coding
Code the connector your workflow needs.
When a built-in connector does not cover the exact API, data model, or business behavior, developers can write custom connector logic in JavaScript or TypeScript and package it for reuse inside CXFabric workflows.
Custom connectors define actions, inputs, outputs, settings, and helper functions so a private API or customer-specific integration can appear to builders as a governed, reusable workflow step.
CXFabric provides developer starter source free of charge. Developers can download the ZIP, inspect its scope, and customize it for customer-specific API behavior, private systems, or deployment requirements.
Connector schema8 inputs · 3 outputs
actions.tsTypeScript
Test run200 · Booking created
Versioned packageReview, adapt, and test
Download
Start from a versioned CXFabric source ZIP. Many are generic scaffolds; review each package before building or importing it.
Build
Develop backend logic and flow-facing UI elements in JavaScript or TypeScript, using approved NPM packages when needed.
Deploy
Upload, version, secure credentials, and reuse the connector across customer-owned workflows.
Connector feedback
Found something that does not work? Help us make it better.
Tell us when a connector fails, behaves differently than expected, or needs a new action. Your report goes directly to CXFabric Support so we can investigate or consider the change.
What to include
- Connector and versionWhich package and action you used.
- Expected and actual resultWhat you tried, what happened, and any steps to reproduce it.
- Non-sensitive referenceAn execution ID, timestamp, or error message. Do not send credentials or customer data.
Missing a connector?
Bring the system. We will map the path.
We can connect to public APIs, private systems, legacy contact centers, and customer-owned infrastructure.